How IT Cos. Can Benefit From the Theory of Constraints (TOC)


To start with, I give thanks to Joseph A. Hopper Director India, TOC Institute – Mentor, Advisor, Coach, Dean – Sunstone Business School for valuable input and feedback he has been in the forefront to emphasize on the incentives resulting from the theory of constraints.

Dr. Eli Goldratt developed the theory of constraint with an aim of making organizations ever flourishing. This means delighting customers more and more, providing a satisfying and secure workplace for employees, and making more and more money for shareholders. Goldratt focuses on what changes the organization needs to make to achieve the same and the steps to follow when executing the change. His theory moreover incorporates decision-making and problem solving tools. Organizations which have applied this theory and have experienced the remarkable benefits that come with it. IT companies in this case need to apply this theory in order to reduce the challenges they face. To begin with, it is imperative for the IT companies to understand the basic steps of the theory of constraints, which are as follows:

  1. Change decided,
  2. Change expected and
  3. Change implementation.

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